1. Who this policy covers
This website is operated under the PONGO brand. Depending on the market and service, a relevant PONGO local operating entity may handle your enquiry or become the contracting party. The applicable entity will be identified in business communications or the service agreement.
For privacy questions or requests relating to this website, contact support@pongoshare.com.
2. Data we may collect
- Information you provide, including your name, work email, telephone or WhatsApp number, company, job role and preferred language.
- Business enquiry information, including brand and product materials, target markets, budget range, goals, website, store or social links and messages exchanged with our team.
- Technical data, such as IP address, browser and device information, pages visited, referral source, timestamps and security or server logs.
- Analytics and interaction data generated through Google Tag Manager and any analytics tags configured through it.
3. How we use data
- Respond to enquiries and prepare a complimentary market assessment.
- Arrange meetings, scope services and manage a prospective or existing business relationship.
- Operate, secure, troubleshoot and improve the website.
- Understand aggregate website usage and the effectiveness of our content and contact paths.
- Meet legal, regulatory, accounting, fraud-prevention and record-keeping obligations.
4. Legal bases where required
Where a law requires a legal basis, we may process data with your consent, to take steps at your request before entering a contract, to perform a contract, to meet a legal obligation, or for legitimate business interests that do not override your rights and freedoms.
5. How data may be shared
We may share relevant data with PONGO operating entities and staff, hosting and security providers, analytics and technology providers, professional advisers, and qualified local partners where needed to assess or deliver a requested service. We do not sell personal data.
If you contact us through WhatsApp or follow an external social link, that provider processes information under its own terms and privacy policy.
6. International transfers
PONGO operates across several countries and uses service providers that may process information outside your country. Where required, we use reasonable contractual, organisational or other safeguards intended to maintain an appropriate level of protection.
7. Retention and security
We retain personal data only for as long as reasonably necessary for the purpose collected, an active business relationship, legal obligations, dispute resolution or security. Retention periods vary by record type and applicable law.
We use reasonable administrative, technical and organisational measures, but no internet transmission or storage system can be guaranteed completely secure.
8. Your choices and rights
Depending on applicable law, you may have rights to request information, access, correction, deletion, restriction, portability, objection or withdrawal of consent. You may also have the right to complain to a relevant data-protection authority.
- Send requests to support@pongoshare.com.
- We may need to verify your identity and may retain information where required by law or legitimate business needs.
- You can manage browser cookies and may use privacy controls provided by your browser or device.
9. Children and third-party sites
This business website is not directed to children and we do not knowingly seek personal data from children through it. The website may link to third-party sites; their privacy practices are outside PONGO's control.
10. Changes
We may update this policy to reflect changes in our website, services, providers or legal obligations. The effective date above identifies the current version.